Return Policy:
Effective Date: [11-08-2025]
Website: plasticvials.com
We want you to be satisfied with your purchase. Please read the following return guidelines carefully to ensure your request for a refund, credit, or exchange is processed smoothly.
Reporting Issues
Shortages, discrepancies, or damages must be reported within 2 business days of receiving your order.
Do not discard the original boxes, packaging materials, or wrapping until the matter is resolved.
Damaged or defective shipments should be reported immediately to info@plasticvials.com.
Return Authorization
All returns require a Return Authorization Number (RMA) before being sent back.
To obtain an RMA, email our returns department at info@plasticvials.com
Write the RMA number clearly on the outside of the box.
Return Address
Please ship authorized returns to:
plasticvials.com
Suite #12237
8 The Green, Ste A,
Dover, DE
19901
Return Conditions
Products must meet the following requirements:
Returned within 30 days from the shipping date.
In unused, original, and saleable condition.
Properly packed, insured, and shipped via a traceable ground service (e.g., UPS, FedEx, USPS).
Refunds & Fees
Refund Method: Refunds are issued only to the original payment method used at purchase.
Processing Time: Refunds are processed within 24 hours of receiving and inspecting your return. Depending on your bank, it may take up to two billing cycles to appear on your statement.
Restocking Fee: A 25% restocking fee applies to all authorized returns unless:
The item arrived damaged or defective.
The wrong item was shipped.
Shipping Refunds: Shipping costs are refunded only if the product was shipped incorrectly or defective upon arrival.
Defective or Damaged Shipments
Inspect all packages before signing for delivery. Your signature confirms that the package was received in good condition.
If the carrier leaves your package without a signature, fully unpack and inspect it immediately.
If damage is found, contact our customer service within 2 business days to receive an RMA.
Types of Return Requests
| Reason for Return | Restocking Fee | Shipping Fee |
|---|---|---|
| Buyer changes mind | Yes | No |
| Buyer returns item incomplete | Yes | Yes |
| Buyer refuses delivery | Yes | No |
| Buyer receives incorrect item | No | No |
| Buyer receives defective/damaged item (returns within 30 days) | No | No |
Checking Return Status
You may inquire about the status of your return 48 hours after it has been processed by emailing info@plasticvials.com, Our team will respond promptly with an update.
